Returns & Refund Policy
Harlem University will gladly accept returns of merchandise in new and unwashed condition in it’s orginal packaging for full refund or exchange, within 30 days of purchase. In the case of an discontinued item - customers can select an item of equal or lesser value. Refunds will be given in form of the original payment. Items that have been altered in any way from it’s original condition will not be eligible for return or exchange. For returns please follow the instructions under return procedure.
please note: Items marked clearance or underwear are final sales.
> return procedure
Email customer service at customerservice@HarlemUniversity.com, please include your order number and the word Return in the subject line. List the reason for your return or exchange.
Customer service will issue you an email with a return authorization number, place your RAN return authorization number on the address label of the merchandise you are returning. example: Harlem University, P.O. Box 1234, Anytown US 10003 ( RAN-231)
returns & refunds disclaimer
We reserve the right to deny service to fraudulent claims or any customer who abuses our return policy (i.e. repeatedly returning or exhanging an item).
All items marked clearance are final and cannot be returned, exchanged or given store credit.
We do not reimburse or refund any shipping fees, including return shipping fees. Harlem University is not responsible for lost or untraceable return shipments, we recommend that you send your return using a carrier that offers tracking.
Please allow up to 14 business days after we receive your return for your replacement or refund to be processed. Keep in mind that credit card companies can take up to 30 days to process a credit from a merchant.